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Telehealth services are not for emergency use.  If this is for an emergency situation, please call 911. 


Telehealth visit is one option for your care.  If you feel your health care needs are not being met by using telehealth technology, you have the right to have an in office visit at the next available appointment time with your Rural Medical Services, Inc. provider.


Telehealth does not replace the existing primary care physician relationship, which may require in-person appointments for certain visit types.   


Billing for telehealth will be held to the same standards as in office visits.  If you have a co-pay through your insurance company you will be asked to pay that amount.  If you are eligible for a sliding fee discount, you will be asked to pay that amount prior to your appointment.  


Patients less than the age of 18 will be required to have a parent or guardian in the same room as the patient while the telehealth visit is conducted, unless otherwise stated by state or federal laws.  Provider may ask to see parent or guardian on the camera to verify presence. 


Provider must be able to verify a patient’s identity.  This can be done in various ways. Failure to prove one’s identity may result in the termination of the visit.