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Case Management

 Case managers at Rural Medical Services are part of your healthcare team. They work in conjunction with providers, nurses, care coordinators, and community organizations to support individual and family comprehensive health needs. Case managers act as the “tour guides” to resources in our community that assist our patients in maintaining optimal health. They help patients achieve wellness and independence through advocacy, communication, education, identification of service resources, and service coordination. Case managers work hard to promote patients’ safety, quality of care, and affordable outcomes. At Rural Medical Services we value our patients; our case managers, working as a team with our patients, will find the right plan and the most suitable resource to promote better care for a better life for each patient that is referred to case management.  


Case management Services include:
  • Assessment of Needs
  • Service Planning
  • Service Plan Implementation
  • Resource Navigating
  • Resource Education
  • Patient Advocacy
  • Home and School Visits
  • Application Assistance
  • Referral Assistance
  • Scheduling Assistance
  • Community Outreach
  • Bilingual Staff Available



Ana Bracero, BS.
Case Manager (Coordinadora de Servicios)
Office: 423-623-1057 Ext. 159

  “..if I had to paraphrase my responsibility it is to facilitate services to patients in this community that will benefit their lives and well-being. … I feel good about what I am doing. I get the satisfaction of knowing I accomplish my tasks when it is possible, and that when I do complete a task I am making someone’s life a little better. And who doesn’t like the satisfaction of knowing they are helping someone when it is what we are called to do every day? What do I value about my role? Simple. Helping others.” -Ana Bracero, Case Manager


Marcie Shaffer, M. Ed.
Case Manager 
Office: 423-623-1057 Ext. 163

“I am originally from Cocke County and grew up on a dairy farm in Parrottsville.   I moved away for several years to attend college in Johnson City and then lived in Nashville for three years.  After moving home, I started working as a behavioral health case manager and have now been in the field in different aspects for many years.  I enjoy being able to work to help improve the health and lives of people in my community. It means a great deal to me to work with people in my hometown.  Case Management allows me to assist individuals and families with assessing resources and acquiring services they might not otherwise be able to obtain.  My hope is for our patients to grow and thrive.” 

 -Marcie Shaffer, Case Manager


Last Updated on March 1, 2022.